What is a property management company? For purposes of a homeowners association, a property management company (PMC) is a firm hired to handle most of the administrative tasks, vendor oversight, and conflict resolution inherent in the operation of an HOA, freeing board members for policymaking roles. A PMC’s advantages begin with avoiding board-member burnout and…

What are payment portals? Google, Amazon, and other major data-driven corporations are increasingly designing their public interfaces to make it easier for customers to seek information in self-directed ways. HOA payment portals reflect this trend, providing simple, intuitive means for homeowner association members to pay dues, fees, and other assessments through a personalized hub or…

What are portals for HOAs? Portals for HOAs are personalized dashboards in HOA management applications enabling homeowners to search for information and to accomplish tasks on their own. Useful offerings in such a dashboard might include the following:  This move toward portals reflects major corporations’ trending toward customer self-service. Ideally, portals are user-friendly, with only…

What is an HOA Platform? An HOA platform is a software program designed to automate routine tasks common to the administration of homeowners associations and condominium associations. Basic functions should include bookkeeping, payment of bills, generation and sending of invoices, collection of payments, online provision of reports and forms to board members and property owners,…