Contact PayHOA
Real people, here to help.
Pick what you need and we’ll point you to the right answer.
- Monday through FridayWe pick up weekend and holiday messages the next business day
- Simple requests: 12 to 24 business hoursWe do our best to answer within that time
- Support costs nothing extraIt’s part of every PayHOA plan
4.7 stars from 1,000+ reviews on G2 and Capterra · 6,000+ communities
Quick answers, no waiting
Many questions have an answer you can reach right now.
- Pay your HOA duesHomeowners: log in, or get your active charges by email
- Chat with support in PayHOAAdmins, and anyone with the Support permission: log in, then open the chat
- Search the help center300+ how-to articles and videos (opens in a new tab)
- Check system statusSee whether PayHOA is up and running (opens in a new tab)
Looking at PayHOA
Talk to our sales team
Tell us about your community. We’ll answer your questions, show you how PayHOA would work for you, and explain how switching works.
Caitlin, Savannah, Conor, Amber, and the rest of our sales team
Using PayHOA
Reach support inside PayHOA
Log in and chat with us from inside PayHOA. We can see who’s writing, so there’s less to explain. You’ll find it in the chat bubble, or choose Submit an Issue from your account menu.
Log in and chat with usChat is open to admins, and to anyone whose permissions include Support. Management companies: open one of your associations first.
Natalie J., Brittany, Natalie A., Paige, and Jade from our customer success and support teams
- Admin how-to articlesStep-by-step guides for admins and board members (opens in a new tab)
- Email [email protected]Or use the form on this page
New to PayHOA? For your association’s first 30 days, admins will find your Onboarding Specialist’s name and email on the Launchpad (Quick Start) page.
Homeowners
Homeowners, start here
Your association uses PayHOA to send your bills and take payments. Here’s the quickest way to what you need.
- Pay your duesLog in, or enter your email to get your active charges
- Forgot your password?We’ll email you a link to reset it
- Homeowner help articlesAutopay, payment methods, your portal, and more (opens in a new tab)
Your association handles these
Your board or property manager sets your dues and late fees, and they’re the ones who can change a balance, waive a fee, or ask for an overpayment to be refunded. PayHOA doesn’t set or change these for you.
- Reply to any invoice or statement email from your association. Your reply goes to your association.
- If your association takes requests in PayHOA, you can also log in and send them one from your portal.
Still stuck with the website or the app? Send us a message and we’ll help.
Send us a message
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We’re here Monday through Friday, and we do our best to answer simple requests within 12 to 24 business hours. We pick up weekend and holiday messages the next business day.
No. Your association’s board or property manager sets your dues and late fees, and they’re the ones who can remove a fee, change a balance, or ask for an overpayment to be refunded. PayHOA doesn’t make those changes on a homeowner’s request. Reply to any invoice or statement email from your association to reach them. If the website or app isn’t working for you, we’re glad to help with that.
Go to Make a Payment. Log in, or enter your email and we’ll email you any active charges. Your association needs a PayHOA subscription for you to pay online, and it decides whether online payments include a convenience and service fee.
Choose “Forgot your password?” on the login page and we’ll email you a reset link. Each link works once and expires after an hour, and asking for a new one replaces the old one. Check your spam folder if it doesn’t arrive.
Yes. Book a live demo (opens in a new tab) with our sales team, or start a 30-day free trial and try every feature yourself. The trial doesn’t need a credit card.
Yes. New associations get a dedicated Onboarding Specialist, who can do the basic import of your units, owners, and starting balances for you, at no cost.
What you were trying to do, and what happened, help us most. For a problem in the app, tell us the page you were on. Please don’t include bank account or card numbers.
