Onboarding and support, from your first import to your next board.

Every new association gets a dedicated Onboarding Specialist who helps you set up, bring your data over, and learn PayHOA. After that, our team is a chat, an email, or a video meeting away, and support costs nothing extra.

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The Quick Start page in PayHOA for Maple Ridge HOA, with two-factor authentication, the logo and the bank account already done, and a Contact Us card for the association’s Onboarding Specialist. The board member opens Add Units and Owners, maps the spreadsheet’s columns (the unit address, the owner’s email and the balance among them), and imports 128 records. Back on Quick Start, Add Units and Owners shows Added, then Invite Homeowners shows Invited.

What’s included

Help getting started, and help whenever you need it after that.

  • Free onboarding

    No onboarding fee. A guided Quick Start walks you through setup, one task at a time.

  • Your own Onboarding Specialist

    Every new association gets a dedicated specialist to meet with by video and to email with questions.

  • Help bringing your data over

    Import units, owners, starting balances, and custom fields yourself, or let your specialist do the basic import for you.

  • Support at no extra cost

    Chat with our team from inside PayHOA, email us, or find your answer in 300+ help articles and videos.

A specialist who knows your association

When you sign up, PayHOA assigns your association a dedicated Onboarding Specialist. Book a 45-minute consultation and walkthrough or a 30-minute onboarding and Q&A session over Google Meet, and bring your board. After your first 30 days, reach out to our team to set up a session.

Your records, imported and mapped

Upload a CSV spreadsheet and match each column to a PayHOA field: units, one or two owners per unit, mailing addresses, starting balances, and your own custom fields. Prefer not to? Your Onboarding Specialist can do the basic import for you, at no cost.

A help center for every question

Search more than 200 how-to articles for admins and homeowners, and a library of 90+ walkthrough videos for the main parts of PayHOA. Homeowners get a Help Articles link in their portal.

Talk to our team from inside PayHOA

Admins and board members can chat with PayHOA customer service right from the app, or choose Submit an Issue from the account menu. We do our best to answer simple requests within 12 to 24 business hours.

System status in the open

See whether the PayHOA website and app are running on our public status page, status.payhoa.com. If something’s wrong, PayHOA can show a banner in the app with a link to it.

Gable, built into PayHOA

Gable, an extension of your team.

Gable, your community’s AI assistant, answers questions about your association’s data and takes on setup tasks for you.

See what Gable does
  • Answers

    “Which homeowners are on autopay?”

  • Answers

    “Which owners have no email on file?”

  • Tasks

    “Save a welcome email template for new owners with our pool hours and portal link.”

Questions about PayHOA support and onboarding

Something else on your mind? Our US-based team is happy to walk you through it.

Talk to our team

PayHOA doesn’t charge a standard onboarding fee, and your Onboarding Specialist can help import your data.

Nothing. Support is part of your PayHOA subscription.

In-app chat for admins and board members, email, 1-on-1 video meetings with your Onboarding Specialist, and a help center with 300+ articles and videos.

Yes. Book a video meeting with your Onboarding Specialist, or chat with our support team from inside PayHOA.

Yes. Every new association is assigned a dedicated Onboarding Specialist at sign-up. Their name and email are on your Quick Start page during your first 30 days.

Yes. Import units, owners, starting balances and custom fields yourself from a CSV file, or let your Onboarding Specialist do the basic import for you.

Yes, at no cost. Ask our team for a training session when your board changes, and the help center has walkthrough videos for the main parts of PayHOA.

Check status.payhoa.com, our public status page for the website and the app.