Success stories
Why 6,000+ associations partner with PayHOA.
Self-managed associations and management companies share what drove their switch, what they love about the platform, and what they’ll tell others. Every story, video, and review is in their own words.
4.7 stars from 1,000+ reviews on G2 and Capterra · 6,000+ communities
Vannoy Park TownhomesPlay video: Vannoy Park Townhomes
Providence at StonegatePlay video: Providence at Stonegate
Jackson Management CompanyPlay video: Jackson Management Company
Rivergreen Condominium AssociationPlay video: Rivergreen Condominium Association
Brigadier Landing HOAPlay video: Brigadier Landing HOA
Estates at High MesaPlay video: Estates at High Mesa
The Woods of White Lake COAPlay video: The Woods of White Lake COA
Pooldale Farms HOAPlay video: Pooldale Farms HOA
Awards and recognition
Real stories, real results
Why boards and managers made the switch to PayHOA, and what changed once they did.
- Self-managed
- St. George, Utah
- 109 units
Community Connection in West Springs Has Never Been Better
“With today’s technology, we can do what a property manager does.”
Steve ChandlerWest Springs HOA
1,000+landscaping maintenance requests satisfied since switching
Read success story- Self-managed
- Richmond, Virginia
- 87 single-family homes
Sussex Square: Embracing Digital HOA Self-management
80%now pay electronically, up from 58% who were interested at first
“Now, 80% are paying electronically one way or another, either using autopay or logging in once a month.”
Margaret CurleySussex Square
Read success story- Self-managed
- Big Bear Lake, California
- 12 homes, 26 lots
HOA Software Solves Absentee Owner Challenges for Knickerbocker Ridge
24 hoursto send escrow the treasurer’s report, balance sheet, and profit and loss
“PayHOA is a user-friendly platform that says, ‘Here’s what you have, here’s where you’re going, and here’s the money that hasn’t come in and is pending.’”
Cheryl CoxKnickerbocker Ridge
Read success story- Self-managed
- Milton, Delaware
- 109 units
Why Reddenwood Switched to Self-Managed HOA Software
Tens of thousandsof dollars saved for homeowners every year
“We couldn’t even email homeowners without going through the property management company.”
Rich SternReddenwood Maintenance Corp.
Read success story
- Management company
- Greenfield, Indiana
- 60+ HOAs
Driving Efficiency at Scale: Your HOA Community Management
4×the communities it manages, in seven years
“We’ve made training videos to onboard our new HOA boards, and they hardly ever have questions. PayHOA is super intuitive.”
Tim PlunkettYour HOA Community Management, Inc.
Read success storyTestimonial videos
Hear from communities across the country about cutting costs, getting time back, and making community management simpler.
“I wouldn’t be doing this job without PayHOA.”
Vannoy Park Townhomes
“We’re saving over 80% in costs in addition to all the time saved.”
Urban 8 COA
“I needed to find a tool that would become my best friend.”
Jackson Management Company
“You’re talking about $70k in savings over two years.”
Providence at Stonegate
“It is literally ⅙ of our previous cost.”
Brigadier Landing HOA
“It’s saved us thousands, is more streamlined, and has cut tax bills in half.”
Rivergreen Condominium Association
“We’ve actually cut our operating budget in half.”
Estates at High Mesa
“Big thumbs up for PayHOA!”
Brookcliff HOA
“We have no regrets...and highly recommend to anyone thinking about it.”
Rosewood of Logan County HOA
“It helps us self-manage and get our job done in an easy way.”
Villa Vizcaya HOA
“It has drastically changed the way we run our HOA.”
Vaden Village HOA
“PayHOA does everything we were looking for.”
Blue Mountain Condo Association
“It’s seamless, it’s amazing.”
Sunrise at Rivers Bend POA
“It’s made running our HOA easier for everyone.”
Strathbury Woods HOA
“Bookkeeping takes just 30 mins each month.”
The Broadway Marquee
“It’s kind of a one-stop shop for everything that you would need for HOA management.”
Shepherd HOA
“We’ve been using PayHOA for almost five years now, and it’s allowed us to manage everything seamlessly.”
11th Street COA
“Homeowners are happier, and our jobs as board members are so much easier.”
North Pointe HOA
“We save at least 10 hours a month on general admin tasks.”
The Woods of White Lake COA
“It just beat our other record-keeping method, hands down.”
Seven Oaks East HOA
“PayHOA was the obvious answer for us.”
21st Avenue Townhouses HOA
“We’re self-managed now, saving a lot of money, and it’s easy.”
The Enclave at Oxford
“It’s definitely a great time saver.”
Harvest Ridge
“PayHOA is saving us about 90% of what we used to pay.”
Pooldale Farms HOA
“PayHOA makes life a lot easier.”
Hillcrest Village HOA
“It definitely saves me a few hours each week.”
BayBreeze HOA
Reviews from leading software review sites
G2 and Capterra are software review sites where users share their experience so others can make informed decisions. Here’s a selection of what PayHOA customers wrote.
“What a great product”
This software product was just what the doctor ordered as I was taking over the stewardship of my HOA. It made it so easy to create monthly HOA dues invoices and deal with other online payments or offline payments. I then used the general ledger product to record all expenses and then financials that it generates are incredible and easy to follow.
“Breathe of Fresh Air”
This system is really awesome. It has helped us tremendously manage our Architectural Review Board projects.
“Excellent Resource For Small HOA's”
PayHOA has allowed our small HOA to track expenses, run reports and have a platform for communications among property owners seamlessly.
“Perfect for self-managed HOAs”
PayHOA is very budget friendly for small and self-managed HOAs. It offers essential functions that facilitate all aspects of management, making it simple to see our current status in a glance.
“Amazing Intuitive Management Solution”
PayHOA really simplified HOA management. We were paying $8,000/year for a management company and honestly, this software out performs that company in all respect for a fraction of the cost. This allowed us to build up our reserves without a price hike. Love it and HIGHLY RECOMMENDED! The other amazing part of PayHOA is the customer support. They worked with us on payments, enrollment, hell a Zoom to teach our board and are super responsive to questions. I've never waited more than a single day for a response and that's only when I don't have time to call and talk to someone in real time. Again, can't say enough about how simple and intuitive this software is. Love it.
“Great Software, Fantastic Customer Service”
It's intuitive and very easy to use. I easily set up the entire neighborhood within a short period of time after transition away from paying a management company. The email and communication features are great!
“Great features and optionality for self-management of our HOA.”
Financial functionality with banking and budgeting, as well as communications options.
“Great resource for self-managed associations”
- Availability of support from a real-person when needed - Pricing structure based on units (which is directly correlated to an HOAs cash flow) - Help/resource availability for those who want to figure it out themselves - Low fees for electronic payments - Reduces need for quickbooks/other account software
“Perfect for our Community!”
I love how easy it is to use! I also absolutely love the support, when something goes wrong or I can't figure it out, the support people are amazing at helping me fix everything!
“Best decision we have made as an HOA”
PayHOA has truly transformed the HOA experience. Its seamless platform has significantly streamlined our association's duties, from managing finances to facilitating resident payments online. The convenience for residents to pay dues online has been a game-changer, reducing friction and enhancing satisfaction. Moreover, its efficient communication system ensures that all messages are organized and accessible, fostering clear interactions worldwide. With PayHOA, the once complex tasks of HOA management have become effortless, benefiting both administrators and residents alike.
“Makes HOA management a breeze!”
Payment management and allowing everyone to pay online, automatic invoicing and late notices, and the budget process!
“Great company”
It is easy to collect payments, make payments, and manage an HOA.
“Excellent Software”
There are so many features that make PayHOA create, they seem to support every kind of way your HOA would operate. Updates seem to be frequently, the small bugs I notice one day are usually fixed the next time I use it.
“We definitely made the right choice!”
Being able to track the units as well as the owners and renters and offer online payment options was the reason we went on the hunt for a system like PayHOA. Being a small self-managed building we wanted something easy with options for further accounting needs as well as great support as needed and we found all that w/ PayHOA. It's easy to see where everything is and anytime we have a question we receive a quick response. Super helpful and really simple to implement.
“Easy to use - Adopt in minutes”
I really loved that PayHOA was so easy to use. I was able to adopt the product in minutes by taking the excel spreadsheet I was using to manage my HOA and importing it directly into PayHOA.
“Great product and easy to use”
The one-stop shopping type of product. Do not have to use other tools
“Easy to use”
Easy to use, integrates with bank account
“Great”
easy of use and covers all payment needs
“PayHOA makes a self managing HOA possible”
The accounting, collections, and email platforms are excellent
“Ideal program HOAs”
PayHOA has been instrumental in providing an easy platform for our homeowners to make monthly HOA payments and to report any maintenance issues.
“Outstanding Substitute for a Property Management Company”
Allows us to keep all of our important HOA documents all in one place. And it allows us to keep track of our homeowners and their yearly assessments.
“Great service”
I like the auto pay and document feature
“Efficient and excellent service from PayHOA”
Easy to manage the HOA business. Functionality and ease of use for both the admin and members.
“Ease of use and lots of data”
Showcases a lot of data. Easy to use. Allows important information to be accessed quickly.
“Satisfied user at Lago Bello Brownsville”
Programming payments was easy and straight forward. Get feedback immediately
“Small Sub HOA”
The financial tools are perfect for an HOA of our size (36 homes). The request tools make it very easy to manage the typical needs of an HOA. The custom reporting capabilities generally meet our needs.
“PayHOA Review by Small HOA Board”
The payment processing module. This automated a very tedious manual process.
“PayHOA for a 4 Unit Condo in Puerto Vallarta Mexico”
I have only used the Invoicing and Payment module. It is easy to use and has a lot of functionality.When the developer turns over the building to us in November/2023 I look forward to using all the other modules. The biggest challenge will be integrating a Mexican bank into the System. Otherwise PayHOA handles Pesos just like they are dollars, in fact the symbol for a Peso is $.
“A Game-Changer for HOA Management - PayHOA”
I have been using PayHOA for the past year, and I am genuinely impressed with the seamless experience it offers for managing our homeowners association (HOA). This web-based portal has revolutionized the way we handle our community affairs, making communication, financial tracking, and administrative tasks a breeze.
“Property Management Made Easy”
I like how I can streamline HOA dues with their associate fees. It then is put on autopilot and sends out monthly invoices as well as late fees if applicable. I can create an entire years worth of invoices and PayHOA takes care of the rest.
“PayHOA fan”
Very easy product to use with great support!
“PayHOA is a great product, but could use some more tweaking”
It is easy to navigate around the website, and its intuitive so I can give someone admin access to the site and within a few hours they have a pretty good feel for the site. This makes any training needed for more specific things easier to do and get through.
“PayHOA helped us in many ways”
PayHOA was easy to integrate to, and very user friendly for our members.
“All the bells and whistles without all the expense”
Simple to set up and easy to use. Makes communication and record keeping a snap.
“Great software”
Ease of use. Very clear website...Great customer service.
“Self-Directed HOA”
Ease of use. Accounting capabilities. Set up of violation as template fir multiple use. Every transaction entry has ability to upload proof documents.
“Every HOA should use this system”
You can easily keep track of each unit's monthly dues, change ownership of a town home when a resident moves, communicate easily with everyone who's a homeowner, easily send overdue notices and so many more things that make being a Treasurer or Secretary of an HOA so efficient.
“Perfect solution for our small community”
It provided us a one-stop shop for our 25-unit community and enabled us to get rid of $10,000 in costs with a property manager and empowered us to self manage our HOA. It’s been a game changer for us
“Great program”
It makes our job as an HOA so much easier. Now we just have to worry about complaints!
“PayHOA Rocks!!!!!!!”
Very easy to use and at a very good price. The customer support is very quick to respond if you have any questions.
“Worth every penny”
The simplicity and ease to set up and maintain
“Great software for managing HOA finances and tracking dues”
We like how easy it is to track dues for our HOA members. The automated email reminders when people are late has helped us keep properties paid up and on time.
“PAYHOA the great solution to help run HOA”
Everything is easy to use, with little thought on how to use it.
“Great product for our self managed HOA”
Many different features we haven 't yet begun to use (auto phone calls/emails, newletters) All these are options in one place. System can be accessed by all board members. Help when needed is quick and efficient.
“Great for a self-managed HOA/POA”
The software is user friendly, once you get working on it. The ability of our community owners to make requests of our various committees and the Board is invaluable. The accounting being linked to our bank makes end of moth reconciliations fast and easy. The "reports" section is great for overall info that I put into our Documents so our community can see where their money is being spent. It makes it all transparent. We are a small POA and were spending $10,000 a year on outside management. Saving thousands a year now allows us to spread our modest dues further on the amenities that make our community unique.
“Trusty way to automate billing”
This product removed the need for sending email reminders, adding fees for late payment, and enforcing only one payment method.
“PayHOA for HOA management”
Easy to implement. Automates most of the HOA management activities that we once paid an outside firm to perform.
“PayHOA is perfect for our 400+ member POA”
I really like having the accounting and records management all in one place. I really like that I can use PayHOA services to mail the annual invoices. It saves me hours and hours of time.
“PayHOA is an easy to use and efficient software”
Owners info in one place and once their account is set up they can make their payments without assistance.
“HOA Review”
Really easy to use and manage. Easy to learn and show others. Low learning curve for other residents.
“Great product value, easy to use, but may still be a bit glitchy.”
User friendly for smaller organizations.
“PayHoa Value”
Daily tracking of payments. Ability to make a monthly report to our HOA board. Ability to form and watch a yearly budget.
“Vaden”
Great product. Perfect for out HOA. Very convenient
“HOA Review of PayHOA”
I was looking for a software that incorporated work orders, accounting, communication and maintenance tracking. PayHOA offered all of these features. The software is easy to set up, although it could use more customization options. It is more than sufficient for what we need. Homeowners can pay their fees online and it is deposited directly to the bank.
“Why our HOA Board of Directors is Impressed with PayHOA”
There are two things that come to mind first and foremost about this application. First, it has an long list of capabilities (probably most of which we are not using YET) which will make our Accounting and Neighborhood Management system a quick & easy process saving time, money & effort. Secondly, as we worked to set up this program, it was very user-friendly and when we had questions and needed human help, it was super easy to get someone on the line and your CS team members are smart, know the program well and seemed eager to help!
“Pay HOA has the perfect mix of tools for any HOA”
We were looking for a system that could track most HOA member's dues and be able to automatically bill, notify and assess late fees as required. PayHOA makes this very easy and streamlined. We have far less billing issues and spend almost no time on it versus doing manual checks or deposits to our HOA checking account from the members.
“PayHOA is a game changer”
The ease of tracking expenses and income; creating and printing financial statements for member meetings and our year end accounting needs; the ease of providing group emails to members; and the ability to store files for member viewing (minutes, rules/regs) and board of director use (quotes on projects) in one place is a great benefit.
“PayHOA Review”
Easy to explain the ROI to the membership
“Better than a management company”
Provides great communication to all homeowners alerting them to news and information, allows both group and individual emails, plus billing/accounting updates. Customer service has been great and very helpful.
“Excellent job PayHOA”
Our HOA switched to PayHOA a year and a half ago and it has been tremendously helpful in communicating with our members as well as financial accounting which we previously did by hand.
“Best Customer Support Ever!”
Our small HOA decided to become self-managed in late 2021. After lots of research, we decided to go with PayHOA, and I am so glad we did! While our initial data entry was a little difficult due to my lack of an accounting background, the customer support team was awesome. They spent so much time answering my questions and helping correct my mistakes. They were always cheerful, helpful, and caring. I could not have made it through without their ongoing, constant help. [SENSITIVE CONTENT] were two of the support team I dealt with most, but the entire team was outstanding. For this reason alone I would especially recommend PayHOA for a volunteer group such as ours with little to no accounting background.
“Top Tier for HOA management”
Ease of use. They have created everything to manage your HOA. Always coming out with new features. They are always there to help with problems or issues as well.
“Total Confidence Recommending this Product”
Easy straight forward system. Great how to videos!
“PayHOA Saved the Day”
I like how simple things are and easy to maintain. Support is stellar and they help guide you in the right direction.
“Outstanding customer relations and assistance”
This program is very thorough and easy to assimilate with minimum time involved. For our concerns of a small HOA (116 units) PayHoa is exactly what fits our budget and resources for information.
“PayHOA is awesome!”
We selected PayHOA for management of our small HOA in an active adult community. Since our residents are all seniors, it was important that the interface was easy to use and the PayHOA system gives us that. The ability to have our residents see their accounts, submit requests for maintenance, landscape or architectural changes, make payments online is great. On the administrative side, our Board can send out broadcast emails, create surveys, create invoices and respond to requests easily. The support we have received throughout our set-up and release has been stellar.
“Promises Kept - Best HOA Software”
Our team absolutely loves PayHOA it is incredibly easy to implement. It is easy to use on the front end and back end. The support team is responsive and they are constantly innovating to make a great product even better.
“The best software for our HOA”
I like the fact that I can check it daily to see which homeowners have paid. The new feature to deposit paper checks is very exciting because I hate to go to the bank. The staff always answers my questions by email and when needed I set up a Zoom meeting.
“PAYHOA Will Be the Best HOA Management Software”
"We love this software! Built to do everything in one place. Communication, account management, accounting, document storage, budget management, viewing units, classifying property, you name it! If it doesn't do it yet, the developer is working on it. We've been using it a little over 6 months and in that time there have been updates, changes to the layout to improve it, accounting capabilities it didn't have 6 months ago. This part is excellent. This means it'll go big VERY soon. Natalie, a customer service rep is excellent. She will help you in any way she can and she always makes sure, you really want to do want you say you want to do. The communication module includes robo calls, texting, email and even USPS options to mail documents and invoices for you for a buck. NONE of the other management software offer that!"
“Give PAYHOA a shot for community management. You will be hooked. Great Customer Service!”
The ease of use and the ability to efficiently communicate to residents of an HOA. This software has made managing an HOA so much easier for us. You get great, personalized service and speedy responses to all of your questions. You never feel like you are left alone to figure it out by yourself. They have made this system much less intimidating by being there every step of the way to help if we have questions. People in PAYHOA make this software worth it!
“One Stop Management”
The software is very user friendly and has all of the features that I was looking for.
“Board President”
The most great experience was the service during our transition to the new portal. The system ease of use, real time, and features with several options are available are secondary.
“PayHOA is Great”
We have found that PayHOA has all the right tools for our small 41 unit HOA
“From the moment”
From the moment…they showed me the platform, I could see how easy it was going to be to make the transition, and I knew right away that I’d found the remedy to my headaches. The remedy was PayHOA.
“As easy as it is to use”
As easy as it is to use, and as powerful as the integrations are, the thing that is most delightful is that with every single person I’ve interacted with—email, phone, whatever—the PayHOA culture shines through. The customer comes first.
“PayHOA Review”
We love the invoicing and payments features. They have made it easy to do our quarterly dues billing. We also like how it syncs with the bank account. This has been great because the HOA president uses bill pay through the bank and those payments show right up in PayHOA. Their customer service and support are quick to respond and resolve problems.
“April 2023 and beyond”
I have had a pretty good experience so far, a few hiccups but have been learning the platform bit by bit.
“Alternative to a costly property management company with little added value”
Insight to all the debits and credits at any time
“So convenient even in a small town”
Payhoa makes it convenient for a board members to communicate with homeowners.
“Great for small, engaged HOA boards”
The software is very straightforward and intuitive. We've been able to easily use it to replace our $3-5k/yr management company for a small 7 unit HOA with relatively engaged board members.
“Easy self service portal for HOA management”
PayHOA has tools for most common workflows - accepting payment, tracking budgets and expenses, and communicating with homeowners (such as for architectural requests). It makes a lot of this super easy too - for example it supports autopay for homeowners on the payment side, and syncs with your bank transactions so it's always up to date on expenses.
“Cost effective association management and great customer service”
After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.
“Pleased with this product”
Account tracking for each resident, overall transactions and budget reports have been most helpful for me as the treasurer. I used to spend hours to days trying to maintain this type of info. Now it is so much easier to maintain in minutes on a regular basis!
“Easy to set up and use”
We like having all records in one location. Creating invoices is simplified
“PayHOA is a big help”
Everything is integrated. Broadcasts. payment options, violation and request processing.
“Mill Pond HOA”
Pay HOA minimizes the amount of checks I have to take to bank.
“Helps us self manage”
We moved to self managing our HOA a year ago and PayHOA has made it possible to handle the accounting side of things very easily.
“PayHoa”
Customers can setup automatic payments, and the system emails the customer directly
“Great HOA Management System”
I love being able to track expenses and allowing our homeowners the transparency they should have for all expenses.
“A user friendly, value packed and budget friendly option for HOA management”
Ease of use and customer service. The software is pretty intuitive to learn, even for a novice in HOA management. The invoicing, payment, budgeting and reporting tools are powerful and simple to use and customer service is great.
“Great for Self Managed HOA's”
I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.
“Morningview”
Easy of payment for all of the association
“Self Managed HOA”
The best part of the software is the simple UI with the abundance of features need to self manage a small single family HOA with less than 100 units, all in one place. It has and will continue to greatly improve communication and ease accounting tasks. The technical support when I have run into some bugs has been as I expect, outstanding. THe ability to download CSV files is awesome.
“Great Value, Great Customer Service”
The software was very easy to implement. PayHOA uploaded all our data smoothly. This software package had the functionality we wanted. We love that we can receive online payments and send mailings directly to our residents via this software.
“Pay HOA is a great way to keep up with delinquencies”
The emailing feature when contacting multiple residents with past due balances is a plus. You do not have to send one by one.
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